Shipping Policy
Shipping Policy – PureVitalMoss
We are committed to delivering your products fresh and in a timely manner.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays.
Shipping Methods & Delivery Time
We offer standard and expedited shipping options at checkout. Estimated delivery times are:
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Standard Shipping: 2–5 business days
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Expedited Shipping: 1–3 business days
Delivery times may vary depending on location and carrier delays.
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Orders
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Perishable Product Notice
Due to the nature of our products (including sea moss gel), we recommend being available to receive your package upon delivery. We are not responsible for products left outside for extended periods after delivery.
Incorrect Address / Delivery Issues
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 24 hours of delivery at info@purevitalmoss.com with your order number and photos (if applicable). We will work with the carrier to resolve the issue.